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Cancellation and Refund Policy

1. Provider of products, company name of seller, CEO name, address, phone number, etc.

Corporate Registration Number: 220-81-62517
Communication Vendor Registration Number: 2006-GyeonggiSeongnam-0692 NAVER Corp. CEO, Seong Sook Han
Address 6, Buljeong-ro, Bundang-gu, Seongnam-si, Gyeonggi-do, Korea Tel. 1588-3820
ⓒ NAVER Corp. All rights reserved.

2. Period of cancellation of transaction and contract termination, and execution method, efficacy

In accordance with the 「ACT ON THE CONSUMER PROTECTION IN ELECTRONIC COMMERCE, ETC」 (hereinafter 「electronic commerce transaction act」), 'member' may cancel the transaction or the contract (hereinafter 'cancellation and etc.'), within 7 days after being notified of contract agreement or product delivery. Notwithstanding the foregoing, if the purchased product is already used then the used portion of the purchased product cannot be cancelled or refunded. The potential reasons are notified on the product purchase page. However, if the advertisement or description of the product misrepresented the actual contents of the product, or the service is performed differently from agreement, 'cancellation and etc.' may be done within three (3) months from the product delivery, or within 30 days from the date when 'member' knew' or should have known such misrepresentation. If 'member' proceeds with 'cancellation and etc.', the product purchased by 'member' will be refunded to 'company' and 'company' must proceed with the refund process in accordance with the 'electronic commerce transaction act'.

3. Details on exchange, return, guarantee, refund, etc. of products

Unused "paid products" can be refunded in "V coin". You can also request a refund for unused "V coin". However, these refund requests can only be made for the purchased "V coin" and "V coin" received free of charge for bonus or promotion are not eligible for a refund. Other refund policy for each product are as follows.
V LIVE+: You can apply for a refund only within the 7-day withdrawal period. In case you did not use the item at all, it will be refunded in full. However, the amount for the period of use will be deducted according to the number of days and the remaining balance will be refunded to you if it has been used already.
CH+: The CH+ Subscription is a limited-period product which can be used as soon as you purchase it. You can apply for a refund only within the 7-day withdrawal period. In case you did not use the item at all, it will be refunded in full. However, the amount for the period of use will be deducted according to the number of days and the remaining balance will be refunded to you if it has been used already.
Sticker: Downloaded stickers are usable item. Thus, they cannot be refunded.
V Lightstick:
1. You can apply for a refund only within the 7-day withdrawal period. In case you did not use the item at all, it will be refunded in full. However, the amount for the period of use will be deducted according to the number of days and the remaining balance will be refunded to you if it has been used already.
2. 30 days subscription: This is a discounted product for long-term use. The amount deductible will be based on the 7 days subscription, which is a fixed price product. (50 coins / 7 days = 7 coins deductible per day)
3. 100 years subscription: This is a discounted product for long-term use. The amount deductible will be based on the 7 days subscription, which is a fixed price product. (50 coins / 7 days = 7 coins deductible per day)
*For products which have been purchased directly from app market (i.e. regular payments, Lightstick iOS, etc.), request a refund directly to the app market, not V LIVE.
link

4. Minimum system specifications and required software to use the products

Our service supports iOS 9 and Android 4.2 and up. There may be restrictions on playing the videos when you're using a rooted or test device or when a recording app is running.

5. Complaint and dispute settlement and consumer consultation contact number

You can send your opinions via link below.
link
Tel. no: 1588-3820

6. Transaction Agreement

http://www.vlive.tv/policies/paid