V LIVE Privacy Policy (ver2.0)
We at WEVERSE Company(hereafter referred to as the Company) disclose our Privacy policy as follows to protect data subjects’ personal information and process relevant complaints/problems promptly and smoothly in the process of providing V LIVE and V Fansubs service (hereafter referred to as V LIVE service) to users under the Personal Information Protection Act, Article 30.
Items of personal information to be collected
When becoming a member by logging in using other social media sites, respective member's nickname, ID, and profile image will be collected by the Company from the corresponding social media site. Login is possible with email address instead of logging in with social media and email address and password will be collected as essential information.
While using the service, name, date of birth, gender, email address and mobile phone number will be collected by receiving the user's consent. When personal verification is made, name, date of birth, gender, duplicate information (DI), encoded connecting information (CI), mobile phone number and wireless network provider (upon mobile phone verification), and Korean/foreigner registration information are collected as essential information.
In addition, in the course of using services, IP addresses, payment history, service use records, records of poor use, device information, etc. may be automatically generated and collected.
Personal information collection methods
The company collects personal information to provide services in the following manner:
Directly collected from the user during the course of subscription and use of V LIVE service
Provided from the affiliated partners
Collected through the created information-gathering tools
Purposes of collecting and using personal information
The company uses the collected information for the following purposes: To help users seamlessly access services To identify users and prevent illegal use of services To create statistical data about service use For surveys and analysis required to improve services For a lottery and prizes shipment of campaigns and events To identify users and respond to an inquiry when there is one from a user To notify depending on needs, including important notices, etc. To deliver information (including advertisement) and customized services provided by the Company, including V LIVE services For users' identity verification, purchases and payments as well as delivery of goods and services according to the provision of paid service
Usage of personal information and providing to a third party
In principle, the company does not provide any external party with the personal information of the user without prior written consent. However, exceptions are as follows:
If the user agrees in advance
If under the provisions of the law and regulations
| Recipient | Provided Items | Purpose for providing | Retention and usage period |
|---|---|---|---|
| Agency |
|
Manage membership and provide benefits for events | Period of service |
| Ticket company | VID, name, date of birth | Consult customers who are eligible for booking benefits and handle duties on countermeasures against illegal booking | Retained for 3 months after the event ends and destroyed without delay if the purpose of use is achieved |
| Welcome Kit Manufacturer | VID, name | Process tasks necessary to fulfill MEMBERSHIP benefits (Produce MEMBERSHIP card in Welcome Kit) | Period of service |
| Welcome Kit Carrier | Recipient, contact, shipping address, V ID, email address | Process tasks necessary to fulfill MEMBERSHIP benefits (Delivery, customer inquiry) | Period of service |
Consignment of handling personal information
The company has consigned the personal information for the service supply as below. The Company manages and supervises relevant matters so that businesses entrusted by the Company to process personal information may process it safely per the Personal Information Protection Act and its internal regulations. In the event of changes in the trustee or content of the entrusted business, the company will disclose it immediately through this policy.
Trustee company and consigned details
(1) Customer Service: inComms Inc., Greenweb Inc. Service
(2) Infrastructure operation for service supply and prevention of illegal use of services: NAVER Cloud Corp.
(3) Data backup (storage): NAVER Cloud re-entrusts the processing personal information to NAVER CLOUD ASIA PACIFIC PTE. LTD
(4) System development and operation for provision of SERVICE: NAVER Corp., NAVER WEBTOON limited
(5) Payment processing for paid service and prevention of unauthorized use: NAVER Corp. re-entrusts the processing of personal information to the following business:
NAVER Financial (NAVER Pay, credit card, inter-account transfer), NAVER I&S, Mobilliance (cell phone/T Money), INISIS (cultural gift certificates), Toss Payment (cultural gift certificates), KCP (Happy Money), PayPal, ICB (ALIPAY, WECHATPAY)
(6) Operation and management of in-house IT system and management support for financial/judicial affairs, etc.: HYBE, Inc.
(7) SMS and Message dispatch: Infobip LCC, Infobank
(8) We use a log-in analysis tool Google Analytics for service use and statistics analysis in addition to those stated in the foregoing.
Entrustment of personal information outside the country
Trustee company: NAVER CLOUD ASIA PACIFIC PTE. LTD
Location: Singapore (#24-01, Vision Exchange, 2 Venture Drive, Singapore 608526)
Consignment date and method: long-distance transmission using exclusive network for private company since July 13, 2020
Email address of person in charge of information: nbpcc@naver.com
Consignment personal information detail: Minimum user data required for recovery
Consignment details: Data backup (storage) between the countries to protect user data from disasters and catastrophes
Period of retention of personal information: Same as the retention period mentioned in this Privacy Policy.
Trustee company: INFOBIP LCC
Location: Singapore (20 Ayer Rajah Crescent, Singapore, SG, 139964)
Consignment date and method: Network-based dispatch to remote places during the service period
Email address of person in charge of information: support@infobip.com
Consignment personal information detail: Phone number
Consignment details: SMS and Message dispatch
Period of retention of personal information: Same as the retention period mentioned in this Privacy Policy.
Rights of users and how to exercise the rights
Users may examine or correct their own registered personal information at any time, and ask to have their account deleted. If the user asks for correction of an error in their personal information, the relevant personal information will not be used or provided until the correction is completed. In addition, if this incorrect personal information was already provided to a third party, we will notify the result of correction to the third party without delay and have it corrected. The company will terminate or delete personal information upon the request of the users as specified in the “Period of retention and use of personal information”, and also process not to browse or use for other purposes. Use of our service is restricted to children under 14.
Matters regarding installation/operation and rejection of automatic devices collecting personal information
The purpose of the use of cookies
They are used to identify the visit and use types and the volume of users of the services and websites that the users have used, and to provide optimized information to the users.
The installation/operation and rejection of cookies
The users have the option to set cookies. The users may allow or deny the storage of cookies from the option menu which is available in the browser and OS. However, if they refuse to save cookies, some services requiring login may not be accessible.
Period of retention and use of personal information
In principle, the company will destroy the personal information of users without delay, when purposes of collecting and using personal information have been achieved. However, if there is a need to store it pursuant to the company’s internal policy or the relevant laws and regulations, it may be kept for a certain period of time.
[Cases when the personal information is kept in accordance with the laws]
Consumer Protection Law in Electronic Commerce, etc.
Records such as contract or cancellation, etc., of an order: Five (5) years
Records regarding supply of payment, goods, etc.: Five (5) years
Records regarding consumer complaints or dispute resolutions: Three (3) years
Protection of Communications Secrets Act
Three (3) months of storing access log records
[Cases when the personal information is kept in accordance with the company standards]
Nickname and profile image for CS processing of withdrawn member: Three (3) months
Destruction procedures and methods of personal information
The company’s destruction procedures and methods for personal information are as below:
Destruction procedures
After the purpose of use is achieved, the information that the user entered for the service use shall be destroyed in accordance with internal policy and the relevant laws and regulations after being stored for a certain period of time. The relevant personal information shall not be used for purposes other than the storage purpose, except in cases according to the law.
Destruction methods
Personal information printed on paper shall be destroyed in a shredder, and personal information stored as an electronic file type shall be deleted by using technical methods that will disable the reproduction of the records.
Efforts to protect personal information
The Company duly engages in execution of internal management plan for protection of of personal information. The Company duly takes measures for control of access to personal information kept by us. The Company duly take measures for encoding for safe storing/transmission of personal information. The Company duly takes measures for keeping records of accessing personal information and prevention of forgery/manipulation. The Company duly uses security programs for protection of personal information and renew them periodically. The Company duly takes physical measures for safekeeping personal information.
Where to Contact for privacy policy inquiries
The Company does its atmost to protect members’ precious personal information by designating Personal Information Department and Personal Information Manager.
Please contact us to make an inquiry, express an opinion or lodge a complaint concerning personal information via following contact number/email. We will respond promptly and faithfully.
| Personal Information Manager | |
|---|---|
| Name | Ryeo Sung Koo |
| support_v@weverse.io | |
| Department responsible for processing complaints | |
|---|---|
| Department | CX/CS team |
| support_v@weverse.io | |
In case where any dispute over personal information protection occurs between the members and the Company in Korea, please contact Personal Information Infringement Report Center of the Korea Internet & Security Agency or Cyber Bureau of the National Police Agency for inquiries concerning personal information intrusion-related consulting.
| Korea Internet & Security Agency | http://privacy.kisa.or.kr | 118 |
| Personal Information Dispute Mediation Committee | http://www.kopico.go.kr | 1833-6972 |
| Cyber Criminal Investigation, Supreme Prosecutor’s Office | http://www.spo.go.kr | 1303 |
| Cyber Terror Response Center of the National Police Agency | http://cyber.go.kr | 182 |
Coverage
With regard to the collection of personal information by other business operators from the link page in the services, etc., this is not covered by the Privacy Policy.
Revision of the Privacy Policy
If there is any addition, deletion or modification to the current Privacy Policy, users will be notified through the “Bulletin board” beginning 7 days prior to the revision at the latest. However, if there is a significant modification to the user’s rights such as collecting and use, or the supply of personal information to a third party, etc., users will be notified at least 30 days before it goes into effect.
Privacy Policy announced on March 17, 2022
Privacy Policy enforced on March 24, 2022