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Cancellation and Refund Policy

1. Provider of products, company name of seller, CEO name, address, phone number, etc.

Corporate Registration Number: 220-81-62517
Communication Vendor Registration Number: 2006-GyeonggiSeongnam-0692 NAVER Corp. CEO, Seong Sook Han
Address 6, Buljeong-ro, Bundang-gu, Seongnam-si, Gyeonggi-do, Korea Tel. 1588-3820
ⓒ NAVER Corp. All rights reserved.

2. Period of cancellation of transaction and contract termination, and execution method, efficacy

In accordance with the 「ACT ON THE CONSUMER PROTECTION IN ELECTRONIC COMMERCE, ETC」 (hereinafter 「electronic commerce transaction act」), 'member' may cancel the transaction or the contract (hereinafter 'cancellation and etc.'), within 7 days after being notified of contract agreement or product delivery. Notwithstanding the foregoing, if the purchased product is already used then the used portion of the purchased product cannot be cancelled or refunded. The potential reasons are notified on the product purchase page. However, if the advertisement or description of the product misrepresented the actual contents of the product, or the service is performed differently from agreement, 'cancellation and etc.' may be done within three (3) months from the product delivery, or within 30 days from the date when 'member' knew' or should have known such misrepresentation. If 'member' proceeds with 'cancellation and etc.', the product purchased by 'member' will be refunded to 'company' and 'company' must proceed with the refund process in accordance with the 'electronic commerce transaction act'.

3. Details on exchange, return, guarantee, refund, etc. of products

Unused 'paid product' can be returned to 'V COIN'. Furthermore 'unused 'V COIN' can be requested for a refund. Only purchased 'V COIN' can be refunded, 'V COIN' distributed for free or promotions cannot be refunded. The following are cases when refund is disapproved.
Vlive+ :
1. 7 days (period for cancellation of transaction) after purchase
2. Though 7 days (period for cancellation of transaction) have not passed, if you have played any of the clips included in the purchased product.
Stickers :
Downloaded stickers are for use, and thus, cannot be refunded.

4. Minimum system specifications and required software to use the products

Our service supports iOS 9 and Android 4.2 and up. There may be restrictions on playing the videos when you're using a rooted or test device or when a recording app is running.

5. Complaint and dispute settlement and consumer consultation contact number

You can send your opinions via link below.
https://help.naver.com/support/contents/contents.nhn?serviceNo=12240&categoryNo=13082
Tel. no: 1588-3820

6. Transaction Agreement

http://www.vlive.tv/policies/paid