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Paid Service Terms

Effective as of May 20, 2016

1. Purpose of Terms of Use and Scope of Application

1.1. These terms of use defines and clarifies the rights and obligations of the ‘company’ and ‘member’, regarding sale (purchase), use, and refund of ‘V COIN’ and ‘paid product’ sold within the ‘service’.
1.2. This terms of use applies to ‘member’ who purchases ‘V COIN’ and ‘paid product’.
1.3. These terms of use provides supplementary terms to ‘Terms of Use’, and matters not defined in this document shall follow the terms stipulated in the ‘Terms of Use’.

2. Definitions

2.1. Definitions in the ‘Terms of Use’ also apply to this document.
2.2. The following are additional definitions in this document.
① ‘V COIN’ means an electronic currency within ‘service’ to purchase ‘paid product’.
② ‘Paid product’ means various products (viewing rights to certain ‘content’, and/or download rights, specific features within ‘service’, etc.) that the ‘member’ can purchase within the ‘service’.

3. Details of V Coin and Period of Use

3.1. ‘Company’ will appropriately notify the following items in this term and within ‘service’ so that ‘member’ can clearly understand the terms of the transaction (purchase) of ‘V COIN’ before purchasing ‘V COIN’. The information in the following paragraph ② and other paragraphs are part of the terms of use and apply to ‘company’ and ‘member’.
① Seller’s name, Representative’s name, address, phone number, etc.
② Type, price, way of usage, usage period, conditions, and other details of ‘V COIN’
▶ V COIN information page: link
③ Method, period, and effect of the cancellation of the transaction or the contract, refund, and other details
④ Consumer compensation, complaint resolution, and dispute resolution
3.2. ‘V COIN’ must be used within five (5) years from purchase date or the latest date of use. Any ‘V COIN’ not used within such period automatically extinguished in accordance with the expiration of commercial rights under the Korean Commercial law. Notwithstanding the foregoing, if other regulations require shorter period of expiration, then such regulation shall apply and the expiration of commercial rights shall follow such regulation.

4. Formation of V Coin Agreement

By agreeing to this terms of use and purchasing and or recharging ‘V COIN’ in accordance with payment methods defined by the ‘company’, ‘member’ enters into and is bound by ‘V COIN’ agreement.

5. Purchase/Recharge and Refund of V COIN

5.1. ‘V COIN’ can be purchased/recharged through and by app market purchase, credit card, cell phone, bank transfer, and other payment methods set by the company within the service platform. However, if ‘member’ selects the payment method with an independent operator, the ‘member’ must follow the payment procedures set by the relevant operator to continue with purchase.
5.2. In one of the following cases, ‘company’ may refuse to accept or cancel the ‘V COIN’ transaction by declining the purchase/recharge request of ‘member’, postponing the acceptance of the purchase/recharge request of ‘member’, or canceling the acceptance.
① If the ‘member’ used fake name or someone else’s name;
② If ‘company’ determines purchase/recharge is done by theft such as bulk purchase from identical IP, continued purchase from similar IDs, theft purchase from IP with theft history and etc.;
③ If false information is used or mandatory information is not entered during the purchase process;
④ If a minor purchased without the consent from a legal guardian;
⑤ If actual payment for purchase is not processed or potentially not to be processed;
⑥ If ‘member’ violates ‘Terms of Use’ or copyright infringement of ‘content’ (including ‘paid product’);
⑦ If ‘member’ has been restricted from using the service according to Article 7 of ‘Terms of Use’;
⑧ If ‘member’ has violated the above ① or ⑦; or
⑨ If accepting the request violates relevant laws and regulations, social justice and moral, or company regulations
5.3. The ‘company’ may postpone the acceptance of the request in one of the following cases until the matter is resolved.
① If ‘service’ error occurs; or
② If there is a lack of facilities or personnel for normal operation of ‘service’.
5.4. If a ‘member’ properly purchases ‘V COIN’ and ‘V COIN’ agreement becomes effective, the ‘company’ will notify and send a copy of the terms and conditions of the ‘V Coin’ agreement and paragraphs in 3.1. to ‘member’.

6. Details of Paid Product, Modification/Discontinuance of Paid Product, etc.

6.1. ‘Company’ will appropriately notify the following items in this term and within ‘service’ so that ‘member’ can clearly understand the terms of transaction (purchase) of ‘paid product’ before purchasing ‘V COIN’. The information in the following paragraph 2 and other sections are part of the terms of use and apply to ‘company’ and ‘member’.
① Company name, Legal Representative’s name, address, phone number, etc.
② Types and price of ‘Paid product’, usage, period of use, conditions of use, and other details
▶ Paid product information page: link
③ Period during which a ‘member’ may exercise the right to cancel the transaction or the agreement, how to exercise such right, effect of the cancellation, refund, and other details
④ Consumer compensation, complaint resolution, and dispute resolution
6.2. The ‘company’ may change the type, price, and others of ‘paid product’ or discontinue specific ‘paid product’ with prior notice to ‘member’. Notwithstanding the foregoing, if such changes or discontinuance is unfair to ‘member’ or has a significant impact on the rights and obligations of ‘member’, changes will be made according to the notification procedure in Article 2 in ‘Terms of Use’.
6.3. If ‘member’ is unable to use previously purchased ‘paid product’ according to the terms outlined at the time of purchase due to change or termination to a ‘paid product’ by the ‘company’ according to the item before, the ‘company’ must appropriately compensate ‘member’ for unused products.

7. Formation of Paid Product Agreement

7.1. By agreeing to this terms of use and purchasing ‘paid product’ with ‘V COIN’ purchased through the ‘V Coin’ agreement, ‘member’ enters into and is bound by ‘paid product’ agreement.
7.2. For refusal, postponement, and cancellation of the request for the ‘paid product’ transaction by a ‘member’, Section 5.2. and 5.3 shall apply.
7.3. If a ‘member’ properly purchases ‘paid product’ and ‘paid product’ agreement becomes effective, the ‘company’ will notify and send a copy of the terms and conditions of the ‘paid product’ agreement and paragraphs in 3.1. to ‘member’.

8. Special Provisions for Agreement with Minors

8.1. If ‘member’ is a minor or the quasi-incompetent, the ‘member’ must have prior consent of a legal guardian (parents, etc.) before purchasing ‘V COIN’ and ‘paid product’. If prior consent is not received according to the procedure set by ‘company’, then ‘member’ cannot purchase ‘V COIN’ and ‘paid product’.
8.2. If ‘member’ used personal information of an adult to join or to proceed with consent of a legal guardian, used purchase information of an adult without consent, or used other methods to deceive ‘company’ by misrepresenting that ‘member’ was an adult or had consent of a legal guardian, ‘V COIN’ and ‘paid product’ cannot be refunded for the lack of consent of a legal guardian.

9. Right to Cancel the Transaction under Electronic Commercial Law

9.1. According to the「Law on Consumer Protection in Electronic Commerce」 (hereinafter ‘Electronic Commercial Law’), ‘member’ can cancel the transaction or the contract (hereinafter ‘cancellation and etc.’), within 7 days after being notified of contract agreement or product delivery. Notwithstanding the foregoing, if ‘member’ already used the purchased product then the used portion of the purchased product cannot be cancelled or refunded. At the time of purchasing the product, the ‘company’ will clearly notify ‘member’ of the potential reasons when ‘member’ cannot claim the right to ‘cancellation and etc.’.
9.2. Despite item 9.1. above, if the advertisement or description of the product misrepresented the actual contents of the product, or the service is performed differently from agreement, ‘member’ may proceed with ‘cancellation and etc.’ within three (3) months from the product delivery, or within 30 days from the date when ‘member’ knew or should have known such misrepresentation.
9.3. If ‘member’ proceed with ‘cancellation and etc.’ according to the items 9.1. and 9.2. above, the product purchased by ‘member’ will be returned to ‘company’ and ‘company’ must proceed with the refund process in accordance with the ‘Electronic Commercial Law’,
9.4. Other matters regarding ‘cancellation and etc.’ will be processed according to the ‘Electronic Commercial Law’.

10. Return and Refund, etc.

10.1. ‘Member’ can return unused ‘paid product’ to ‘V COIN’.
10.2. ‘Member’ can request for the refund of unused ‘V COIN’, and the ‘company’ will proceed with the refund in accordance with the relevant law and regulation. Notwithstanding the foregoing, only purchased ‘V COIN’ may be refunded, and ‘V COIN’ distributed for free or promotions cannot be refunded.

11. Termination of Contract

11.1. If ‘member’ or ‘company’ does not fulfill the obligations under the terms of use of ‘V COIN’ and ‘paid product’ after a significant amount of time, the contract may be terminated.
11.2. ‘Company’ may immediately terminate ‘V COIN’ agreement and ‘paid product’ agreement with ‘member’, if ‘member’ is confirmed to commit acts stipulated in 5.2. ① or ⑦ (limited to Permanent use restrictions).

12. Limitation of Liability

12.1. ‘Company’ is not liable for failure to deliver of ‘paid product’ due to natural disasters or other force majeure events.
12.2. ‘Company’ is not liable for failure to deliver of ‘paid product’ due to the faults of ‘member’, unless ‘company’ intentionally or negligently failed to deliver them.
12.3. ‘Company’ is not responsible for disputes arising from or related to ‘paid product between each ‘member’ or between a ‘member’ and a 3rd party’.

13. Assignment

‘Member’ cannot assign the contractual status and rights and obligations under this terms of use to others, or use for purpose of pledging.

14. Other Consumer Compensation, Complaints, etc.

14.1. If ‘member’ is unable to use ‘paid product’ and suffers from the damage due to intentional or negligent acts of ‘company’, ‘company’ must make every effort to resolve such matters and appropriately compensate for such damages.
14. 2. ‘Company’ operates the following in order to process consumer compensation, complaints, dispute resolution, refunds, and other matters regarding the customer.
▶ ‘V COIN’ and ‘paid product’ inquiries and troubleshooting: link